You benefit from the 100% satisfaction guarantee - if you don't find it, you don't pay. Thus, the purchased product will contain at least the number of ancestors promised, or you will be reimbursed 100%.
Lineage : 10 promised minimum number of ancestors (i.e. the subject + 5 generations).
Family tree : 100 ancêtres minimum number of ancestors (i.e. the subject + 100 ancestors).
Family tree 2 in 1 : 100 promised minimum number of ancestors (i.e. the couple + 100 ancestors).
Peacock Wheel 10 generations : 300 promised minimum number of ancestors (i.e. couple, their children and grandchildren and 300 ancestors).
Print quality (90 days)
If you have chosen to have YourFolks.com print, you also have a limited guarantee on the quality of the print. If the print quality is lacking, we will exchange the product for another identical one. You must then make your claim within 90 days from the time we sent you the product.
Quality of information (90 days)
Our experts will do everything in their power to ensure the accuracy of the data, according to all the rules of the art. In the very exceptional case, where you could prove, beyond any reasonable doubt, with supporting documentation, that a filiative link error has occurred, we will send you a corrected version at no cost.
We will not make a refund in any other situation. Filiative links:links of transmission of kinship when one person descends from another. Parent-child links either biological or by adoption. Excludes dates, locations and variations in names and surnames for the same person.
You must then make your claim within 90 days from the time we sent you the product.
With the professional genealogy service, our experts make your genealogy according to the products offered. You will receive it a few weeks after payment in two versions. The first one digital on the Internet. The second one in a PDF file or printed on quality paper, according to your choice.
A private space will be reserved for you on YourFolks.com, where your genealogy will be deposited. You can access it at any time, and add photos, other ancestors or other genealogical data. The information we have found will be presented for each ancestor.
Quality paper version (optional)
You will receive your product printed by professionals on quality paper. It will be an artistic presentation, ready to frame.
The genealogical information sought by our experts will be: the first and last name of the ancestors, the date and place of their marriage, the name and surname of their spouse. The research is done according to the rules of the art, and with the best sources available.
Most of the research is concentrated in North America, and we will do limited research in Western Europe. Experts have several data sources other than those available on the YourFolks.com site to do their research.
Information excluded from the product
Only the ancestors of the subject are present. This means that neither the children of the subject, nor his marriage, nor the brothers and sisters of his ancestors will appear there.
Information about the first ancestor and the origin of the name
You can request that YourFolks.com provide you with a short text on the history of the first ancestor in America and the origin of the surname. If you ask for a paternal lineage or a family tree, it will be the first ancestor on his father's side and the surname of the subject. In the case of a maternal lineage, it will be the first ancestor of the subject's mother and the surname of the subject.
Native American Origins - Indian Status
For any application for Indian status, please ask the appropriate authorities. The only information provided in a genealogy made by YourFolks.com that can give an idea of a person's origin is the place of marriage and his/her name.